Privacy Policy

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1. IntroductionProKpo LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients, their employees, and the patients they serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prokpo.com (the "Site") or use our Knowledge Process Outsourcing (KPO) and administrative support services.

By accessing our Site or using our services, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this policy, please do not use our Site or services.

2. Information We CollectWe collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

• Personal Information: We may collect personal details such as your name, email address, phone number, job title, and company name when you request a consultation, create an account, or contact us.
• Business Information: As a BPO provider, we process business-related data including scheduling requirements, payroll details, and invoicing information provided by our clients (Home Care Agencies and Long Term Care Facilities).
• Protected Health Information (PHI): In the course of providing our services (such as scheduling and administrative support), we may process PHI on behalf of our healthcare clients. We handle all PHI in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Usage Data: We automatically collect information when you visit our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us analyze traffic and optimize our Site.

3. HIPAA ComplianceProKpo LLC acknowledges its role as a Business Associate under HIPAA regulations when we service healthcare providers (Covered Entities). We are committed to maintaining the privacy and security of all Protected Health Information (PHI) entrusted to us. We have implemented administrative, physical, and technical safeguards to ensure compliance with HIPAA Privacy and Security Rules.

4. How We Use Your InformationWe use the information we collect for the following purposes:

• Service Delivery: To provide administrative, scheduling, billing, and payroll support services.
• Communication: To respond to your inquiries, schedule consultations, and manage client accounts.
• Operational Improvement: To understand how our services are used and to improve the efficiency of our remote teams.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including HIPAA.

5. Disclosure of Your InformationWe do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, IT support), provided that those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Cookies and Tracking TechnologiesOur Site uses cookies to enhance your experience, analyze site traffic, and understand where our visitors are coming from. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.

7. Data SecurityWe use robust administrative, technical, and physical security measures to help protect your personal information and PHI. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Children's PrivacyOur services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 16.

9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us If you have any questions about this Privacy Policy or our practices, please contact us at:

ProKpo LLC Phone: 617-308-0092  Location: Melrose, MA, United States Website: https://prokpo.com