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Operational Excellence for Home Care Agencies
Schedule Cordinator: Stop Chasing Shifts. Start Scaling Your Care.
Eliminate the chaos of late night night phone calls and daily phone tag with a dedicated Remote Schedule Coordinator who ensures no shift goes unfilled. Our remote experts manage the complex puzzle of caregiver matching, call-outs, and conflict resolution with precision and speed. By leveraging global talent, we work while your local office sleeps—resolving overnight emergencies and filling open slots so you wake up to a fully covered schedule.
Core Responsibilities:
- 24/7 or After Hours' Shift Coverage: Proactive management of open shifts and last-minute call-outs.
- Smart Matching: Aligning caregiver skills and availability with specific client needs.
- Conflict Resolution: mitigating scheduling overlaps and reducing unbillable overtime.
- Revenue Protection: Minimizing missed visits to keep your cash flow steady.
Billing Coordinator: Streamline Invoicing. Accelerate Cash Flow.
Managing private pay collections requires a delicate touch. Prokpo’s dedicated Remote Billing Coordinator acts as a professional extension of your agency, ensuring families receive accurate, timely statements while you maintain steady revenue. We handle the financial details so you can focus on client satisfaction.
Core Responsibilities:
- Precision Private Pay Invoicing: Generation of error-free weekly or bi-weekly client statements.
- LTC Insurance Management: Expert handling of complex Long-Term Care insurance claims and paperwork to ensure payment.
- Professional Collections: Empathetic but effective follow-up on aging accounts to minimize bad debt without damaging client relationships.
EHR Systems
The ProKpo Promise: Quality everyday!
HIPAA & Data Security
Domain-Specific Quality
Domain-Specific Quality
Compliance is non-negotiable. Because our tasks involve Protected Health Information (PHI), Pro Kpo staff are rigorously trained and adhere strictly to all U.S. data privacy laws, including HIPAA. We operate under formal Business Associate Agreements (BAA) to ensure your data is secure.
Domain-Specific Quality
Domain-Specific Quality
Domain-Specific Quality
We are not a generic call center. We are home care specialists. Our team is trained in non-medical home care terminology, insurance processes, and the specific nuances of agency operations. We ensure our staff is as qualified as your local team—just more cost-effective.
Seamless Communication
Domain-Specific Quality
Seamless Communication
Distance shouldn't mean disconnection. We utilize robust communication protocols and reliable technology to integrate seamlessly with your local team. Whether it’s escalating an urgent scheduling conflict or managing intake, we act as a true extension of your office.
Trusted by home care agencies of all sizes.
What our clients say?
After Hours' Coverage
After Hours' Coverage
After Hours' Coverage
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"The 'After-Hours' service from ProKPO is, without a doubt, the best investment I’ve made for my agency this year. Burnout was a real issue for us; my on-call staff was exhausted from handling call-outs and frantic family inquiries at 2 AM on weekends. ProKPO stepped in and provided seamless coverage that acts just like an extension
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"The 'After-Hours' service from ProKPO is, without a doubt, the best investment I’ve made for my agency this year. Burnout was a real issue for us; my on-call staff was exhausted from handling call-outs and frantic family inquiries at 2 AM on weekends. ProKPO stepped in and provided seamless coverage that acts just like an extension of our office. They handle late-night call-outs and emergency replacements with such professionalism that our clients don't even realize they aren't speaking to our main office. By eliminating that after-hours stress, I’ve retained my best internal staff and improved our reputation for reliability in the community. That reliability has directly translated into more referrals from case managers, helping us expand into a neighboring county."
Bruce L., Agency Owner, Boston, Ma.
24/7 Peace of Mind
After Hours' Coverage
After Hours' Coverage
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"Before partnering with ProKPO, my internal team was constantly bogged down with the chaos of daily scheduling. We were losing hours every week just playing phone tag with caregivers to fill shifts. ProKPO's 24/7 scheduling team completely changed the game for us. They work while we sleep, ensuring that when I walk into the office i
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"Before partnering with ProKPO, my internal team was constantly bogged down with the chaos of daily scheduling. We were losing hours every week just playing phone tag with caregivers to fill shifts. ProKPO's 24/7 scheduling team completely changed the game for us. They work while we sleep, ensuring that when I walk into the office in the morning, every open shift is already filled and conflicts are resolved. Because they handle the heavy lifting of coordination around the clock, my local coordinators can finally focus on client relationships and quality assurance. This shift in focus has allowed us to confidently take on a 20% increase in new client volume this quarter alone without needing to hire more internal admin staff. We are scaling faster than ever!"
Heidi S. RN, Agency Owner, New York, NY
Cash Flow
After Hours' Coverage
Cash Flow
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"Cash flow was the biggest bottleneck preventing my agency from expanding. We were great at care, but terrible at the back-office billing—invoices were going out late, and we were missing details that caused claim rejections. I handed this over to ProKPO’s Revenue Cycle Management team, and the difference was immediate. They cleaned
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"Cash flow was the biggest bottleneck preventing my agency from expanding. We were great at care, but terrible at the back-office billing—invoices were going out late, and we were missing details that caused claim rejections. I handed this over to ProKPO’s Revenue Cycle Management team, and the difference was immediate. They cleaned up our entire billing process, handled the private duty invoicing, and relentlessly followed up on claims. Our days sales outstanding (DSO) dropped significantly, and we are finally getting paid on time. With the stabilized cash flow, I was finally able to secure the capital needed to open a second location and hire a new Director of Nursing. ProKPO didn't just save us time; they gave us the financial health to grow."
Patrick C., Agency Owner, Washington DC.