Operational Excellence for Home Care Agencies

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Running a successful home care agency requires a delicate balance between compassionate care and rigorous administration. At Pro Kpo, we specialize in the latter so you can focus on the former.

By outsourcing non-clinical, back-office roles to our highly qualified team, you can significantly reduce labor costs without sacrificing quality. We provide the technology, the talent, and the domain expertise to keep your operations running smoothly—24/7.

We don’t just provide general assistants; we provide home care experts. Our staff is trained to handle the specific, process-driven tasks that bog down your local office.

Stop chasing payments and start improving cash flow.

• What We Do: Private duty billing, Claims submission, insurance eligibility verification, AR follow-up, patient invoicing, and payment posting.
• The Pro Kpo Advantage: Our team possesses specialized expertise in U.S. healthcare billing laws and meticulous data entry skills, ensuring fewer rejections and faster reimbursements.

Ensure every shift is filled and every client is covered.

• What We Do: Caregiver shift scheduling, managing call-outs, conflict resolution, appointment reminders, and matching caregiver skills to client needs.
• The Pro Kpo Advantage: By leveraging time zone differences, we can operate while your local office sleeps, significantly improving response times and reducing missed shifts.

Find the right caregivers before your competitors do.

• What We Do: Initial resume screening, qualification checks, scheduling interviews for your local managers, reference checks, and managing job board postings.
• The Pro Kpo Advantage: We handle the time-consuming top-of-funnel work, delivering only the most qualified candidates to your hiring managers.

Streamline the path from inquiry to admission.

• What We Do: Processing initial client inquiries, collecting required forms, medical transcription, and entering client/caregiver data into your EHR.
• The Pro Kpo Advantage: We reduce the administrative burden on your local intake coordinators, allowing them to focus on building relationships with families.

Never miss a call from a frantic family or a new lead.

• What We Do: Handling after-hours/overflow calls, basic client support, and routing urgent matters to your on-call staff.
• The Pro Kpo Advantage: Ensure 24/7 coverage without the high overhead of local night staff. We provide a human touch when your clients need it most.

Keep your workforce happy and your records compliant.

• What We Do: Timesheet processing, payroll calculation, employee record updates, and benefits administration.
• The Pro Kpo Advantage: Our staff utilizes specialized software to manage standardized HR processes with precision and confidentiality.

Organize your business from the inside out.

• What We Do: Email management, digital file organization, routine reporting, supply inventory management, and virtual meeting coordination.
• The Pro Kpo Advantage: We handle the core administrative tasks that keep your office moving, eliminating the need for a physical presence for general admin work.

We understand that outsourcing in the healthcare sector requires more than just cost savings—it requires trust, security, and competence.

Compliance is non-negotiable. Because our tasks involve Protected Health Information (PHI), Pro Kpo staff are rigorously trained and adhere strictly to all U.S. data privacy laws, including HIPAA. We operate under formal Business Associate Agreements (BAA) to ensure your data is secure.

We are not a generic call center. We are home care specialists. Our team is trained in non-medical home care terminology, insurance processes, and the specific nuances of agency operations. We ensure our staff is as qualified as your local team—just more cost-effective.

Distance shouldn't mean disconnection. We utilize robust communication protocols and reliable technology to integrate seamlessly with your local team. Whether it’s escalating an urgent scheduling conflict or managing intake, we act as a true extension of your office.