Stabilize Your Staffing & Stop Leaking Revenue

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At Pro KPo, we understand that running a Long-Term Care facility in today's climate is a balancing act. Your local leadership is burning out trying to fill shifts, and your budget is bleeding dry from agency invoices.

We offer specialized, nearshore talent to take over the repetitive, high-stress tasks that bog down your high-cost local team.

The Problem: Your Scheduler or DON is drowning. They spend their entire day (and night) texting staff, negotiating with agencies, and managing call-outs. The phone at the nursing station never stops ringing. The Pro KPo Solution: A dedicated, time-zone-aligned remote coordinator.

We place highly trained coordinators located in nearshore hubs (Colombia, Mexico, Jamaica) who work your local hours. They act as an extension of your team, not a call center.

What They Do For You:

• Real-Time Shift Fulfillment: They aggressively call and text staff to cover call-outs the moment they happen.
• Master Schedule Management: Expert handling of industry software (OnShift, UKG, PBJ reporting) to ensure coverage.
• Agency Gatekeeping: They manage external agency requests, ensuring you only use expensive labor when absolutely necessary.
• PPD Compliance: They track attendance points and ensure your daily Patient Per Day (PPD) ratios are met—keeping you compliant without the scramble.

The Bottom Line: Your nurses can focus on resident care, not phone calls. We cover the 6:00 AM rush and the 10:00 PM call-outs.

The Problem: You are drowning in agency invoices. With the volume of external staff you use, errors are inevitable—wrong hourly rates, duplicate shifts, and billing for breaks that weren't taken. The Pro KPo Solution: A specialized "Forensic" AP Clerk.

This is not just data entry; this is revenue protection. Our specialized clerks audit every single line item before you cut a check.

What They Do For You:

• The "Punch-to-Invoice" Audit: We reconcile every agency invoice against your facility’s actual time-clock data (punch logs). If the agency nurse didn't punch in, we flag it.
• Rate Verification: We ensure you are never billed a "Holiday Rate" or "Crisis Rate" on a standard Tuesday.
• Dispute Management: We flag discrepancies and handle the back-and-forth disputes with staffing agencies so your Business Office Manager doesn't have to.

The Bottom Line: This role pays for itself. If we catch just two erroneous agency shifts a week, this service is free.

We understand that outsourcing in the healthcare sector requires more than just cost savings—it requires trust, security, and competence.

Compliance is non-negotiable. Because our tasks involve Protected Health Information (PHI), Pro Kpo staff are rigorously trained and adhere strictly to all U.S. data privacy laws, including HIPAA. We operate under formal Business Associate Agreements (BAA) to ensure your data is secure.

We are not a generic call center. We are professional schedulers and Accounts Payable forensic auditors.   We ensure our staff are as qualified as your local team—just more cost-effective.

Distance shouldn't mean disconnection. We utilize robust communication protocols and reliable technology to integrate seamlessly with your local team. Whether it’s escalating an urgent scheduling conflict or managing payroll, we act as a true extension of your office.