From One Healthcare Business Owner To Another.
Our Origin
Pro Kpo LLC wasn’t started in a boardroom; it was started on the front lines of patient care.
I am a nurse and the founder of Patriach Healthcare, a big nurse staffing and home healthcare agency right here in Massachusetts. Like you, I experienced the harsh reality of our industry: the rising cost of profitable operations. I watched as expensive essential office overheads—24/7 scheduling complexities, endless invoicing, and payroll demands—began to eat into the resources we needed for business growth.
I knew there had to be a better way. I founded Pro Kpo LLC, based in Melrose, MA, with a singular mission: to legally reduce costs without sacrificing efficiency.
We started by servicing Patriach Healthcare through our dedicated offshore centers. The results were undeniable—seamless operations, drastically reduced office overhead, higher profitability and exponential business growth. Now, we are sharing that success with fellow home healthcare agencies as well as owners and operators of Long Term Care Facilities in USA.
We aren't just a Knowledge Process Outsourcing (KPO) provider. We are your colleagues.
Signed: Joseph Tebandeke, Founder.
The Problem & The Solution.
The Healthcare Efficiency Gap
Running a healthcare agency or a nursing home requires a delicate balance. You need elite administrative precision to manage employee schedules, billing and payroll, but the cost of maintaining a full in-house administrative team is skyrocketing.
The Pro Kpo Advantage
We don't just "answer phones." We manage the heartbeat of your healthcare organisation. By outsourcing specialized roles to our trained remote teams, you gain:
- Operational Continuity: 24/7 support across global time zones.
- Cost Efficiency: Significant reduction in overhead expenses compared to local hiring.
- Industry Knowledge: Staff trained specifically for Home Health and Long-Term Care workflows.
Why Choose Pro Kpo?
- Field-Tested Strategies: We don't guess what works. We use the exact systems that power Patriach Healthcare, that power your agency, that power your Long Term Care facility.
- Local Roots, Global Reach: Headquartered in Melrose, MA, with the cost-power of offshore talent.
- Seamless Integration: We adapt to your software and your culture. No "training wheels" required.
- Compliance & Security: We adhere to strict regulations like HIPAA. We typically implement robust security measures .
Ready to reclaim your time and budget? Let's discuss how we can replicate our success for your organisation.