Frequently Asked Questions

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 BPO is the outsourcing of business processes to a third-party provider. This can include a wide range of activities, from customer service, scheduling and IT support to accounting and HR. 

Knowledge Process Outsourcing (KPO) is a form of outsourcing where knowledge-intensive business processes are contracted to an external provider. Here's a breakdown: 

• Key Characteristics: 
  • KPO involves tasks that require advanced analytical and technical skills, as well as specialized knowledge. 
  • It goes beyond basic process execution, focusing on providing insights, analysis, and strategic support.

 We have a dedicated team of experts who can work closely with your IT team to ensure seamless integration with your existing systems. We utilize industry-standard data exchange formats and APIs to facilitate data transfer. 

Data, especially healthcare data is highly sensitive, and outsourcing service providers   like us must adhere to strict regulations like HIPAA. We typically implement robust security measures, including:

• Data Encryption: Protecting data both at rest and in transit.
• Access Controls: Limiting access to authorized personnel only.
• Regular Security Audits: Identifying and mitigating potential vulnerabilities.
• Incident Response Plans: Having a plan to respond to security breaches.
• Employee Training: Educating employees on data security best practices.